Return Policy

We want to ensure you're fully satisfied with your purchase.

If, for any reason, you wish to return or exchange an item, we are happy to assist.

Please note that processing returns typically takes 3-4 weeks, including transit time.

Once you receive your package, we recommend checking that the bag is as ordered from our website.

We accept exchanges or refunds for items purchased through our website within 7 days of receipt, provided the item is in its original, sealed condition without any damage. It is the buyer's responsibility to cover return shipping costs, and we are not liable for any items lost in transit during the return process.

For your protection, we suggest obtaining proof of postage when returning items.

Allow adequate time for us to receive and process your returned item(s).

Defective, Damaged, or Mis-shipped Items

If you receive defective, damaged, or incorrect items, you are eligible for a full refund. Please provide Customer Service with clear photographs of the issue. If the damage occurred during shipping, we will need photos of the damaged packaging, along with "Proof of Damage" documentation from your delivery carrier to process the refund.

Color Variations

Please be aware that the color displayed on your computer screen may vary slightly from the actual item due to screen settings. Minor color discrepancies between the product and what is shown online are not considered defects or mis-shipments. However, if you believe the item you received is the wrong color, please reach out to Customer Service to explore return or refund options.

Returns Due to Delivery Issues or Customs Charges

If the package is returned because of an incorrect delivery address or refusal of delivery by the recipient, neither the cost of the goods nor the shipping fees will be refunded.

Important Note

To process any return, exchange, or refund, please provide sufficient clear evidence that shows the item's quality issue or defect.